Update 05/23/2022 14:12 PM 14 days
Monday Morning Update (10AM EST):
It was a relatively quiet weekend at ExchangeDefender, we haven't received reports of any new issues and everyone that reported a problem has already had the issue addressed. We're very pleased with the rollout and thank our partners that have been instrumental in getting their clients onboard with OAuth and MFA to help lock things down.
The biggest issue in the rollout so far has been with users that have never logged into ExchangeDefender and don't know their passwords. Here is what you can do to help them:
1) If you'd rather handle it for them remember there is a Service Provider function in place that allows you to mass reset login credentials for everyone in the org. You can pick your own password for them all (for emergency use only, not recommended) or create a randomized one to send to whoever manages the location (See https://www.exchangedefender.com/docs/sp for documentation; under SP login click on Accounts > Actions > Security Reset)
2) For DIYers: point them to the documentation on how to reset their password https://www.exchangedefender.com/docs/oauth or just a link straight to the password reset https://login.exchangedefender.com/ssp/reset-password
3) For power users: Deploy SPAM Manager and MFA with an oAuth app:
Mac OS X: admin.exchangedefender.com
Thank you for helping us with a successful rollout that will keep our clients and their data more secure.