SMS notification problems (Resolved) Investigating / Notice
3 days

Our MFA/2FA features have been restored last year, apologies for a late update.

As a result of the upstream vendor not delivering on their SLA we've changed providers so expect MFA codes to arrive from new numbers. We encourage you to restore the MFA functionality as soon as possible (though preferably through authenticator apps which are far more secure and versatile than SMS).

Update 12/03/2022 01:02 AM 3 days

We are still waiting for our service provider to complete their maintenance window.

If you are experiencing too many SMS drops, contact us via support.exchangedefender.com and request to have MFA disabled temporarily. Please be specific about which accounts you want it disabled on (provide login id).

Update 12/01/2022 18:12 PM 4 days

Our outbound SMS services are being impaced by an upstream vendor maintenance:

Between 30th November 2022 05:00 (UTC) and 2nd December 2022 18:30 (UTC), AT&T will be performing a maintenance.

During the maintenance window, you may potentially experience MT, DLR and MO delays or failures for 10DLC SMS & MMS on AT&T US.